FAQS

HOW FAST WILL MY ORDER SHIP?

Items usually ship within 1-3 business days from day of purchase in the US. You will receive an email with tracking info once your order has shipped.

HOW DO I KNOW MY ORDER WENT THROUGH?

After your order is completed, you will be sent a confirmation email to the email address provided. Included will be an order number – this is your reference number in case you have any questions about your order. Please review the order summary to confirm your order information is correct and save the email as a receipt of your purchase. If you don’t receive a copy, first check your junk mail and then check My Account or contact us.

WHY HAVEN'T I RECEIVED AN EMAIL ABOUT MY ORDER?

There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.

WHAT DO I DO IF AN ITEM ON MY ORDER IS MISSING OR DAMAGED?

Please contact Customer Support right away! info@loboproductsinc.com 
Lobo Products, Inc. must receive all returns and exchanges, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your receipt.

CAN I MAKE A CHANGE TO MY ORDER?

Before an item has shipped, please contact our Customer Support Department at support@loboproductsinc.com. Label the subject line CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We cannot guarantee any changes can be made once an order is submitted. 

WHAT IS THE RETURN PROCESS?

We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within thirty (30) business days and receive a full refund for the price of the product.  

Shipping charges will not be refunded.  We do not supply prepaid shipping materials for returns, or cover the returned merchandise shipping fees.  We will issue your refund within (12-24) hours of receiving the returned merchandise. Once your refund has been processed it takes 3-5 business days for it to appear on your statement.

To return your merchandise, please contact us for the return address and always include your ORDER NUMBER and FULL NAME.

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