We want you to feel confident in your purchase. This is why we are more than happy to assist you with finding the right equipment. If it’s not the right fit, we’ll help you get there.
You can return most items for a credit within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.
Clearance merchandise and any items marked “Final Sale” cannot be returned. Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. “4 for $20”; unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page. If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below.
To begin the return/exchange process, please reach out to our customer service team for assistance. Our Customer service representatives are available by email firstname.lastname@example.org
You can return most items within 30 days of delivery. The following will apply:
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return shipping charges.
Because your order is processed as quickly as possible, there is a 12 hour window for order cancellation during our normal business hours. Please email Customer Service at email@example.com immediately if you have placed an order in error. If the cancellation request occurs more than 12 hours after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.