I’m so grateful for Lobo Products! I had 50 avocado trees that were ready for picking and my picker spring malfunctioned. I called Lobo and left a HELP message then ordered the spring online. They sent the spring out the next day and it got to me in Hawaii within 4 days. It was a miracle considering how long shipping takes to get here. Then Lobo followed up with an email that said they got my call and order and it was already sent